Cancellation and Refund

Cancellation Policy:

1. Cancellation by the Customer:

   • Customers may request to cancel their order within 1-2 days of placing it, provided that the order has not yet been processed or shipped.
   • To cancel an order, customers must contact tecnora customer service via [contact email/phone number] and provide their order details.
   • Orders that have already been processed or shipped cannot be canceled and will be subject to the refund policy outlined below.

2. Cancellation by tecnora:

   • Tecnora reserves the right to cancel an order in the following circumstances:
     • Unavailability of stock or inventory.
     • Inaccurate pricing or product information.
     • Fraudulent or suspicious activity associated with the order.
   • In such cases, customers will be promptly notified, and any payments made will be refunded in full.

Refund Policy:

1. Refund Eligibility:

   • Refunds will be provided for canceled orders that meet the cancellation criteria outlined above.
   • Refunds may also be issued for orders returned in accordance with our Returns Policy.
   • Any shipping fees paid at the time of purchase are non-refundable.

2. Refund Process:

   • Refunds will be processed within 5-6 business days of the cancellation request or return receipt, using the original method of payment.
   • Customers will be notified via email once their refund has been processed.
   • Depending on the customer's bank or financial institution, it may take additional time for the refund to reflect in their account.

Exceptions:

• Customized or personalized items may not be eligible for cancellation or refund, except in cases of product defects or errors on the part of tecnora
• Tecnora reserves the right to refuse or deny any cancellation or refund request that does not comply with this policy.

Contact Information:

• For order cancellations and refund inquiries, please contact Tecnora customer service at [contact email/phone number].

Note: This Order Cancellation and Refund Policy is subject to change and may be updated at the discretion of tecnora. Customers are encouraged to review the policy periodically for any updates or revisions.