FAQ – CLASSICO / CREMIERE

1. What kind of coffee can I use in this machine ?

Coffee from freshly roasted beans, the same coffee they use in Cafes / Coffee Shops. DO NOT USE INSTANT COFFEE.

We recommend a blend of 50% Plantation “A” and 50% Peaberry. 
Ask for an Espresso Grind. 
This is available abundantly with all Neighbourhood Coffee Vendors.
Try our in house Coffee Blend (Free 200gms with every machine)

2. How many coffees can I prepare from this machine at a time ?

This is a home appliance, not a vending machine. You can make 2 coffees at a time then refill the coffee and make the next two and so on.

The water tank can hold 1.5 litres of water which is equivalent to about 30 cups of espresso before requiring a refill. Recommended – Maximum 10 cups a day.

Think of this as another home appliance, say a toaster or sandwich maker. Ask the same questions – How many toasts / sandwiches can you prepare at a time, how long does it take, what happens to the appliance if you use it heavily for preparing a large quantity everyday ?

3. How many grams of coffee do I need for an espresso ?

The spoon provided can hold about 7 to 10 grams of coffee. The ideal quantity is about 7 to 8 grams for an espresso shot. The amount of water you pass through the coffee depends on your preference of strength as well as the quality of the coffee in terms of the coffee variety and the roast.

4. How much does a Cup of coffee cost in this machine ?

Okay, let’s do some math.

Coffee powder is available online to your doorstep at an average of Rs 200 for 200 gms.

8 gms = Rs 8/- for a shot of espresso coffee ( 50 ml )/ add hot water for a long black.

Pouch Milk is available at let’s say Rs 40/- per litre. For 50 ml of milk for your cappuccino, the cost of the milk would be Rs 2/-

So , the cost of a Cappuccino is Rs 8/- + Rs 2/- = Rs 10 /- ( for a 100 ml drink )

5. How do I maintain the machine for peak performance ?

    • Use RO water always
    • After use, always pass plain hot water through the coffee sieve to remove any remnants of coffee and keep the sieve clean.
    • To clean the internal water pathways of the machine and to prevent scaling, periodically flush the machine with vinegar infused water. fill the water tank halfway. Add 1 table spoon of vinegar, run the espresso function and then the steam function, to allow the vinegar infused water to pass through the possible water paths in the machine. Repeat the same with pure water to remove traces of vinegar before actual use.
    • If you live in an area with voltage fluctuations, please use a voltage stabiliser or spike guard…..We recommend the Sollatek TV Guard or the Sollatek Fridge Guard for the best protection.
    • Make sure you always clean the steam spout thoroughly every time you foam milk. Pass steam through the spout to remove any remnants of milk to avoid bacteria formation.

6. What are the ideal conditions for frothing milk ?

Chilled Milk froths best. Even low fat, skimmed milk is good for frothing.

7. Can I make those fancy designs with the frothed milk (Coffee Art) ?

Yes. With a little practice. You need a milk frother jug. This jug helps the milk to froth better because of its shape and also to help the milk to flow into the coffee. Make sure to use a wide mouthed coffee cup for best results.

8. Do I always need the frothing jug to froth milk ?

No. You can froth milk in the cup you are serving coffee. Add the desired quantity of milk to the cup. Froth the milk through the steam spout, placed the cup below the coffee shower and pour a coffee shot. Stir and enjoy. “Watch how Kavita makes coffee every morning” — “Click”

9. What is the difference between the Cremiere and Classico ?

The Cremiere has preset programmed buttons for coffee flow. 50 ml /100 ml / 150 ml and 200 ml

The Classico is manual which means you need to stop the coffee flow manually.

The Cremiere has an additional hot water spout. The Classico does not have the additional hot water spout. However both have a steam spout.

Both machines have a built in powerful 15 bar pump.

Both machines have an accurate temperature controlled thermoblock.

10. Can I use coffee pods and capsules with this machine ?

Coffee pods are made by compressing coffee powder between two circular pieces of filter paper. Coffee Capsules are made by sealing coffee powder in small plastic containers. Our machines can use Coffee Pods, but not Coffee Capsules.

11. I have seen the same coffee machines under the brand name “KVANTUM” . What is the connection ?

We represent Kvantum – a U.K. based appliance and Lifestyle brand in India.

We decided to add their Coffee machines to our Product range and re launch as “TECNORA”. The machines are identical and we still represent Kvantum in India. If you’ve bought a Kvantum product before and need assistance, we can help.

12. How to decide how much water to be used for brewing and proportion of espresso to that of milk to avoid coffee being too strong or diluted?

“An ideal espresso shot is around 30ml. This could vary depending on personal choice and quality of the coffee powder.
The Cremiere is programmed to release hot water in programmed doses of 30 ml (single shot for one spoon of coffee powder), 60 ml (double shot for two spoons of coffee powder) and the other two buttons are programmed for 100 ml and 150ml – These last two are meant for coffee blended with chicory or Turkish style coffee – not for espresso. So, being an automatic machine, it will dispense water according to the button you have pressed. Generally for a cup of cappuccino, the first button (30ml) is used and then milk added according to preference. For a long black coffee or Americano, hot water is to be added to a shot of espresso from the hot water spout included in the machine. Please watch our youtube channel ‘Tecnora TV‘ for more information.”

13. Can i make 1 cup of coffee at a time with this machine

As the product page on our website and the video explains, this machine is capable of producing maximum two shots of espresso at a time. The capacity of the filter is for two spoons of coffee powder and by pressing the double espresso button, the machine will dispense 60 ml of hot water which can be collected in two cups placed side by side below the portafilter which allows the brew to flow in equal measure through two spouts, each spout under one cup, resulting in a natural and equal division of 30 ml each. For one cup of coffee (one shot of espresso-30 ml) fill the filter basket with one spoon of coffee powder and press the single espresso button.Place the cup in the centre below the portafilter so that both the spouts are above the mouth of the cup. For detailed information, please watch our product video on our website and several other videos on our youtube channel – ‘Tecnora TV’.

14. After making an expresso shot when I try to take out the handle where coffee is stored that part leaks and has water in it? How to fix this?

The residual water after a single shot of espresso is normal. This is because there is space in the basket between the puck and the shower head which gets filled with water. If you fill the basket fully with coffee powder(for a double shot) there will be no residual water since there is no space for water to remain. Having said that, if you leave the portafilter attached to the shower head, the residual water in a single shot will also eventually drip down into the drip tray in about 5 to 10 minutes.

15. After making an expresso shot when I try to take out the handle where coffee is stored that part leaks and has water in it? How to fix this?

The residual water after a single shot of espresso is normal. This is because there is space in the basket between the puck and the shower head which gets filled with water. If you fill the basket fully with coffee powder(for a double shot) there will be no residual water since there is no space for water to remain. Having said that, if you leave the portafilter attached to the shower head, the residual water in a single shot will also eventually drip down into the drip tray in about 5 to 10 minutes.

FAQ – Mixer/Grinder/Blender

1. Most Manufacturers Offer three or more jars, while your product offers only two jars - Why ?

Our Jars and Blades are designed to perform ALL functions like blending, wet and dry grinding, chopping etc. therefore there is no need to look for different jars for different functions. Also our large jar handles a volume of minimum 250 ml to maximum of 1.25 litres and anything in between, While our small jar works perfectly for your smaller quantity needs like grinding coffee, making dips, chutneys, nut butters etc. However, some customers do require more jars for food isolation and we do provide extra jars should you need them.

2. What is the main difference between your 550W and 750W blenders ? - They look the same !

Although the difference is in the motor power, there is practically no difference in performance. However, if you feel you need more power due to everyday tough grinding needs, the 750W is a better option.

3. Are The Jars Dishwasher Safe ?

Yes, the jars and domes can be placed in the dishwasher. Also both the jars have removable blades for easy cleaning. Food stuck on the underside of the blade can now be easily cleaned. We recommend to pour a little water in the jug and run the machine to clean the jug thoroughly after every use.


FAQ – General Questions

1. How does your online demo work ?

Should you have a question regarding the operation of the machine and we’re unable to answer your questions by email or phone, we can schedule a live video demonstration for you. In almost all cases, we’ve been able to solve operation problems over the phone and even helped in fixing most issues.

2. Do you offer a replacement machine while our machine is being serviced ?

Unfortunately we do not have that possibility, although we may replace the machine entirely with a working one if we feel that repairs will take a longer than usual.

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